About Vickers TeamCare
Opening Hours
The practice is open Monday to Fiday (8 am-1 pm and 2 pm- 5 pm)
COVID safety
Please let the front desk know if you have even the mildest symptoms of COVID, such as a cough, sore throat, fever, aches and pains, or shortness of breath or if you have been in contact or in an at-risk area for COVID. We can arrange a telephone consultation. We request that everyone coming into the practice wear a mask while waiting.
Making an appointment
Please let us know if the reason you need an appointment is urgent. We try to keep appointments on the day so that we can fit patients in when needed.
Fees
We strive to balance making our services affordable and the need within the current Medicare system to keep the practice viable.
We will continue our practice of charging children, pensioners, healthcare cardholders and students (who are not renting) for one consultation in the calendar year $80
Veterans, children, pensioners, healthcare card holders and students who are renting will be bulk-billed.
For all other patients, the fees will be as follows at every consultation:
Please see our FEES Page for our current fees.
We are able to claim the rebate for you and it will be paid into your allocated bank account.
GP mental health plans, management plans and health assessments will be bulk-billed.
Getting medical care when we are closed
If you need medical care in normal hours and we are closed we recommend Vitalis Family practice at Kirrawee. They can be contacted on 8123 1133 or you can book online with one of their doctors.
If you are calling out of hours which is from 6 pm to 8 am Monday to Friday and from 12 noon Saturday until 8 am Monday and need urgent medical care the following services are available:
Sydney Medical Co-Op Medical Service, our deputising service (who do bulk bill home visits during after-hours)on 8724 6300
GP After Hours Helpline 1800 022 222
Or proceed to Sutherland Hospital Casualty.
Getting your management plan and health Assessment up to date
We are very happy to have Chris Nelson back working with us on most Mondays and Wednesdays and we will be trying to get all the files and My Health Records up to date. If you have not had your management plan or Health Assessment (over 75’s) please consider booking in with Chris.
Information Security and confidentiality at Vickers TeamCare
For important information on confidentiality and how we keep your information secure please see our post on information security
Access to your health information and record
Please feel comfortable making an appointment to discuss any aspects of your health record. We are always happy to transfer agreed health information to another practice or healthcare provider with your permission. When transferring an entire file, we will discuss with you the best and safest format and there may be a small fee for processing and postage.
Our e-mail and SMS Policy
Until COVID, we did not even have an e-mail address and seldom sent an SMS. Well, that has changed dramatically, and with the change come challenges.
E-mail and SMS are not confidential; please do not send an e-mail containing confidential information.
Please ensure you have completed the form permitting us to send e-mails and SMSs.
If we send you a document by e-mail, please let us know if you want the document password protected.
While we check our e-mails regularly, NEVER send an urgent request by e-mail. We would always prefer a call to an e-mail as we can attend to what is needed immediately