About Vickers TeamCare
Opening Hours
The practice is open Monday to Fiday (8 am-1 pm and 2 pm- 5 pm)
COVID safety
Please let the front desk know if you have even the mildest symptoms of COVID, such as a cough, sore throat, fever, aches and pains, or shortness of breath or if you have been in contact or in an at-risk area for COVID. We can arrange a telephone consultation. We request that everyone coming into the practice wear a mask while waiting.
Making an appointment
Please let us know if the reason you need an appointment is urgent. We try to keep appointments on the day so that we can fit patients in when needed.
Fees
We have strived to balance making our services affordable and the need within the current Medicare system to keep the practice viable and our fees.
From 1 November 2025, there is a significant change to Medicare with the strengthening Medicare program. As Medicare has significantly increased the rebate we receive for eligible consultations, we will are pleased to trial going back to fully bulk-billing.
Please see our FEES Page for our current fees till 1 November.
We are able to claim the rebate for you and it will be paid into your allocated bank account.
GP mental health plans, management plans and health assessments will be bulk-billed.
Getting medical care when we are closed
If you need medical care in normal hours and we are closed we recommend Vitalis Family practice at Kirrawee. They can be contacted on 8123 1133 or you can book online with one of their doctors.
If you are calling out of hours which is from 6 pm to 8 am Monday to Friday and from 12 noon Saturday until 8 am Monday and need urgent medical care the following services are available:
Sydney Medical Co-Op Medical Service, our deputising service (who do bulk bill home visits during after-hours)on 8724 6300
Caringbah Urgent Care clinic. They are either a Walk-in service at 42 President Ave, Caringbah, from 8 am to 8 pm, or you can call HealthDirect on 1800022222 for an appointment. They treat non-life-threatening but urgent conditions, such as fractures, sprains, cuts needing stitches, infections, and fevers, that require quick attention but not hospital emergency care.
Or proceed to Sutherland Hospital Casualty.
Getting your management plan and health Assessment up to date
Any patients with ongoing health problems, like heart disease or diabetes, should have a Management Plan. We actively call patients to come in, to make sure that we update the plan at least every 6-12 months. This means that we have an updated summary including allergies, medications and medical conditions with a current plan of management. We believe that this is extremely important to ensure no underlying health problems are forgotten and that we have accurate information on your letters to specialists, which can also be uploaded onto My Health Record for those patients who have a My Health Record.
Information Security and confidentiality at Vickers TeamCare
For important information on confidentiality and how we keep your information secure please see our post on information security
Access to your health information and record
Please feel comfortable making an appointment to discuss any aspects of your health record. We are always happy to transfer agreed health information to another practice or healthcare provider with your permission. When transferring an entire file, we will discuss with you the best and safest format and there may be a small fee for processing and postage.
Our e-mail and SMS Policy
Until COVID, we did not even have an e-mail address and seldom sent an SMS. Well, that has changed dramatically, and with the change come challenges.
E-mail and SMS are not confidential; please do not send an e-mail containing confidential information.
Please ensure you have completed the form permitting us to send e-mails and SMSs.
If we send you a document by e-mail, please let us know if you want the document password protected.
While we check our e-mails regularly, NEVER send an urgent request by e-mail. We would always prefer a call to an e-mail as we can attend to what is needed immediately